PlantsPack

Business terms

Last updated: 23 October 2026. These terms apply to owners and managers of places listed on PlantsPack who use the business tools, free or paid. They add to the general Terms of Service and the Privacy Policy. PlantsPack is operated by Cleareds, a company registered in Belgium.

1. Claiming a place

You may claim a place only if you own it, manage it, or are authorised to act for it. We check every claim by hand and may ask for proof. We may refuse a claim or remove an owner if the information is wrong or the account is misused.

2. What stays ours

  • Position in lists and search. No plan or payment changes where a place appears.
  • The vegan level and verification. You can ask for a change; our team decides.
  • Reviews. You can reply. We do not remove reviews because an owner disagrees; we remove reviews that break our community guidelines.

3. Your content

You are responsible for what you publish through the business tools: details, photos, menus, vegan marks on dishes, deals, events, messages and links. It must be true, legal, and yours to publish. Vegan marks on a menu are your statement about your dishes. Deals must be honoured as described. We may edit, hide or remove content that is misleading, unlawful, or against our guidelines. You give us permission to show this content on PlantsPack and in our apps.

4. Messages to followers

Partner places can send one short message a month to people who follow the place's city or saved the place on PlantsPack. Messages appear as in-app notifications, without links to other websites. People can switch these messages off. Do not use messages for anything unrelated to your place.

5. The Partner plan

The Partner plan costs €9 a month or €79 a year per place. The first 50 places to subscribe pay the founding price of €5 a month or €49 a year for as long as they keep the plan without a break. No VAT is charged: Cleareds applies the Belgian special exemption scheme for small enterprises (VAT Code, article 56bis), and each invoice says so. It includes:

  • Booking and order buttons. "Book a table" and "Order online" on your page and in the app, linked to your own systems.
  • Deals. Up to 3 active deals on your page and in the app, marked as a deal.
  • Featured event. One event a month at the top of the events calendar, marked as sponsored.
  • Detailed stats. 12-week trends, taps on directions, website and phone, sticker scans, and how you compare with your city.
  • Message followers. One short message a month to people who follow your city or saved your place on PlantsPack.

Payment is handled by Stripe. The plan renews automatically at the end of each month or year until you cancel. You can cancel at any time from your business dashboard (Plan and billing, Manage billing). If a payment fails, the paid tools may stop after a short grace period; the free tools stay.

6. Refunds

  • 14-day money-back. If you cancel within 14 days of your first payment, monthly or yearly, we refund the whole amount. No questions asked.
  • Yearly plan. If you cancel a yearly plan later, we refund the full months you have not used yet.
  • Monthly plan. After the first 14 days, cancelling stops the next renewal and the current month runs to its end.
  • When it is our fault. If the paid tools do not work for a meaningful time, or we end your plan without a breach on your side, we refund the unused part.
  • How to ask. Write to hello@plantspack.com from the email address on your account. Refunds go back to the card that paid, through Stripe, usually within 5 to 10 days. When we refund, the plan ends at that moment.

These promises add to any rights you have under the law; they never reduce them.

We may change the price or the contents of the plan with at least 30 days' notice by email. A price change applies from your next billing period, and you can cancel before it does.

7. Free tools

Editing your details, replying to reviews, publishing your menu, your stats, the monthly summary email, the sticker and table card, the website badge and events stay free. We may change or end free tools at any time.

8. Ending

You can stop using the business tools at any time. We may suspend or end your access if you break these terms. If we end a paid plan without a breach on your side, we refund the unused part (see Refunds).

9. Liability

We provide the business tools as they are and work to keep them running, but we do not promise they are always available or free of errors. We do not promise a number of visitors, bookings or sales. To the extent the law allows, our total liability is limited to the amount you paid us in the 12 months before the claim. This limit does not apply to intent, fraud or gross negligence, or to anything else the law does not allow us to limit.

10. Your data and your visitors' data

We process your account and venue details as described in the Privacy Policy. Your stats are totals (views, taps, saves); they never show which person visited or tapped. For messages to followers we choose the recipients; you never see who they are, and they can switch these messages off. Payment details are handled by Stripe; we do not see your full card number.

11. Changes to these terms

We may update these terms. For changes that matter to you, we email you at least 30 days before they apply. If you do not agree, you can cancel before then; for a yearly plan we refund the full unused months.

12. Things outside our control

We are not responsible for delays or outages caused by events we cannot reasonably control, such as failures of hosting, payment or internet providers.

13. Law and disputes

These terms are governed by Belgian law. Please contact us first; most issues are solved by email. Disputes go to the competent courts of Belgium, unless the law gives you the right to use another court. If one part of these terms is found invalid, the rest still applies.

14. Contact

Questions about these terms or your plan: hello@plantspack.com.